Offre d'emploi: :Job description:Retour aux résultats Marquer cette offre d'emploi Offres d'emploi marquées appliquer maintenant Project Engineer Customer Success Management for Iberia & Italy (m/f/d). Husky S.A.Localisation: . Luxembourg Rémunération : . not communicated Dernière mise à jour: . jeudi 16 mai 2024 Contrat Type: . CDI Temps de travail: . Temps plein appliquer maintenant » Partager cette offre d'emploi: » » » » Signaler cette annonce
Description de emploiAre you looking to join a world-class manufacturing organization? At Husky Technologies TM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribu-tion – we want you to join the Husky Technologies TM team!What we offer » Excellent benefits package and retirement savings plans as well as life insurance program » Competitive vacation policy promoting work-life balance » Challenging career opportunities and growth » Opportunity to work, innovate and collaborate with passionate people who drive change » Amazing team – we are the best in the world at what we do! Husky Technologies TM Campus » Large, beautiful campus with clean, state-of-the-art air-conditioned offices and man-ufacturing facilities with high air quality, climate control and outstanding safety rec-ords » Onsite fitness and wellness center » Organized out- and indoor sports activities such as beach volley ball, run-ning teams, and bycicle teams » Access to onsite medical practitioners » Onsite cafeterias with fresh and healthy meal options » Free parking Job Description As a member of the Customer Success Management (CSM) Europe team, you will be responsible for managing and coordinating all CSM Products (Upgrades, Pro-act, Encore, Refurbishment, Audit) from order intake to delivery and key performance indicators. In this role, you will be the key contact for customers and sales force acting as coordination and interface with the operation organization to support meeting confirmed timeline and commitments. Responsibilities » Review orders to ensure they are technically accurate, priced appropriately, realistic in terms of delivery commitments and properly documented to meet our customer’s expectations. » Lead and facilitate project kick-off meetings, ensuring that milestone commitments are translated from the customer to the Internal Husky stakeholders (i.e. Engineering, Operations, Field Service, Spare Parts, etc.) successfully, including proper documentation. Follow-up on open issues from the kick-off meeting. » Align with the Operations and/or Customer Support teams to ensure Service Product executed to appropriate specifications at customer site. » Align with Operations and/or Customer Support team on the impact of order changes, and ensure that original schedule deadlines are met, or if this is not possible, communicate the impact to the sales team and customer. » Maintain and communicate regular update of project status to all stakeholders, including performance update to customers. » Manage ERP process and create order reports, contracts, service orders and sales orders. » Provide support for sales and customers, coordinate the documentation and timely resolution of any quality issues that may arise. » Ensure quality and accuracy of reporting after each intervention on customer plant, ensuring good templates are used and properly filled. » Prepare, issue and evaluate follow up actions in order to collect system Key Performance Indicators from the field in collaboration with Operation team and ensure that the customer and the sales team are informed on achieved results compared with committed targets. » Support Sales and Business Advisors to define quotation, with appropriate scope of work and supply. Be able to guide the proposal for new or renewed contracts, based on previous projects history and customer needs. Ensure the proposal includes achievable targets, able to address customer’s needs. » Support continuous improvement initiatives, including such initiatives as defining new processes and tools to support the business. Qualifications » Bachelor of Engineering degree. Diploma in Electrical/Mechanical Technology or equivalent. » Strong organizational and project management skills » Excellent communication skills (verbal, written and presentation) » Experience or knowledge of CRM, ERP systems » Strong knowledge of MS Office applications. » Organization and writing reporting skills. » Strong ability to build and maintain internal and external relationships » Logical thinking capabilities and continuous improvement attitude » Fluent in English, other languages (Spanish and/or Italian) would be considered an advantage Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquires please. secteurs similaires . Production / Ingénierie , Analyse / Gestion de Projet Localisations similaires . Luxembourg Merci d'avoir signalé cette offre.Un membre de notre équipe contrôle capacité va regarder rapidement.Skills:
|
||||||||||||||||||||||||||||||
|